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Privacy

Citizen Soldier LLC & Witness Privacy Policy

Last modified: June 07, 2012

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Citizen Soldier LLC or a Citizen Soldier affiliated company. Citizen Soldier LLC and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information Citizen Soldier LLC may collect and how we may use it.

What personal information we collect

  • When you create or register an account, purchase a product, download a software update or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

  • When you share your content with network contacts using Citizen Soldier LLC products, or invite others to join your Witness Network, Citizen Soldier LLC may collect the information you provide about those people such as name, mailing address, email address, and phone number.

How we use your personal information

  • The personal information we collect allows us to keep you posted on Citizen Soldier's latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising.

  • We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.

  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Citizen Soldier LLC, you may not opt out of receiving these communications.

  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Citizen Soldier's products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect non-personal information or data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as language, zip code, area code, unique device identifier, location, and the time zone where a Citizen Soldier product or is used so that we can better understand customer behavior and improve our products, services, and advertising.

  • We also may collect information regarding traffic on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Citizen Soldier's website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Citizen Soldier and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. For example we may optionally store login details on your device which you ultimately control. Our goal in these cases is to make your experience with Citizen Soldier more convenient and personal.

Knowing your contact information and information about your computer or device helps us register your products and provide you with better customer service.

To disable cookies or adjust other privacy settings, please refer to your browser and or device documentation. Please note that certain features of the Citizen Soldier website will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Citizen Soldier LLC may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the Citizen Soldier website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times Citizen Soldier LLC may make certain personal information available to strategic partners that work with Citizen Soldier to provide products and services, or that help Citizen Soldier market to customers. Personal information will only be shared by Citizen Soldier LLC to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

Citizen Soldier LLC shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Citizen Soldier LLC operates.

Others

It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for Citizen Soldier LLC to disclose your personal information. We may also disclose information about you if we determine that for purposes of, national security, law enforcement investigation, issues of public safety, disclosure is necessary or appropriate with or without a subpoena under State and or Federal Law.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Citizen Soldier and its affiliates are indemnified and released from any liability in the event there was an inadvertent release of your information.

Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Citizen Soldier LLC and its affiliates take precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Citizen Soldier's online services affiliates use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.

When you use Citizen Soldier products, services, or applications, or post, or share information via a Citizen Soldier social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances.

Integrity and Retention of Personal Information

Citizen Soldier makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at http://gocitizensoldier.com. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Citizen Soldier LLC is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the Support link on our webpage.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Location-Based Services

To provide location-based services on Citizen Soldier products, Citizen Soldier and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by Citizen Soldier and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.

Third-Party Sites and Services

The Citizen Soldier websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, for example, a third-party iPhone app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure we communicate our privacy guidelines to our affiliates and to any Citizen Soldier employees. We strictly enforce privacy safeguards within the company.